Privacy Policy

Effective date: October 3, 2026

Who We Are and What We Collect

BoltForge Gaming ("BoltForge," "we," "us") is owned by BoltForge Inc, an Idaho corporation, located at 10504 W Fairview Ave, Boise, ID 83704. This policy explains how we handle personal information when you visit our website, request a quote, use our configurator, contact us, or buy from us.

We collect:

• Information you give us: your name, email address, phone number, budget, build preferences, and any message or configuration you send through our quote form, configurator, chat, email or phone.
• Order and service details: what you buy, deposits and payments, pickup or shipping address, and warranty or repair history. Card payments are handled by our payment processor; we don't store full card numbers.
• Website data: basic technical information such as your browser, device, pages viewed and referring site, collected through cookies and similar tools used by our website platform and analytics.

How We Use Your Information

• To answer your questions, prepare quotes, and build, deliver and support your PC.
• To manage leads and customer records. When you submit our quote form or configurator, your details are sent to Zoho CRM, the customer relationship management system we use to track requests, quotes, orders and warranty service.
• To process payments, arrange pickup or shipping, and handle returns and warranty claims.
• To keep our website working, secure and easy to use, and to understand how visitors use it.
• To meet legal, tax and accounting obligations.

Email Marketing Is Opt-In

We only send marketing emails, such as new builds, offers and store news, to people who choose to receive them. Requesting a quote or buying from us doesn't sign you up for marketing on its own; we'll still send messages about your quote, order or warranty service.

Every marketing email includes an unsubscribe link, and you can also opt out anytime by emailing admin@boltforgegaming.com. We honor opt-out requests promptly.

We Don't Sell Your Data

We do not sell, rent or trade your personal information, and we don't share it for other companies' advertising.

We share information only with service providers that help us run the business, and only as needed for that purpose. These include Zoho (our website, CRM, email, chat and business software), payment processors, and shipping carriers. We may also disclose information when the law requires it, or to protect our rights, customers or property.

We keep information only as long as we need it for the purposes above or as the law requires, and we use reasonable safeguards to protect it. Our website and services are not directed to children under 13, and we don't knowingly collect their information.

Your Choices and How to Reach Us

You can ask us to access, correct or delete your personal information, or to stop marketing emails, at any time. You can also set your browser to block or delete cookies, although some site features may not work as intended.

We may update this policy from time to time. When we do, we'll change the effective date above.

Questions? Contact us: